Get all the answers to the most frequently asked questions (FAQs) regarding visit, services, and more.
FAQ
General Questions
Q: How do I place an order?
A: Browse our website, select items, add to cart, and complete checkout using available payment methods.
Q: Can I modify or cancel an order?
A: Contact customer service within 24 hours of order placement.
Q: How long will my order take to arrive?
A: 1-3 days handling + 4-7 business days transit time.
Q: What types of pallets do you liquidate?
A: Various categories including retail, wholesale, and mixed merchandise pallets.
FAQ
Other Questions
Q: What if my package is delayed?
A: Over 99% of our packages arrive on time without any issues. However, delays may occur due to weather, holidays, customs processing, or natural disasters. If you have concerns about your order, please contact our customer support team, and we’ll assist you in locating your package.
Q: What should I do if my order is damaged or lost in transit?
A: If your order arrives damaged or is lost during transit, please contact our customer service team within 7 days of receiving the package. We will help file a claim with the carrier and ensure that a replacement or refund is processed.
Q: Is my payment information secure?
A: We use industry-standard encryption to protect your data.
Q: Can I cancel or change my order after it has been placed?
A: Once an order has been processed or shipped, it cannot be canceled or modified. However, if you realize there’s an issue with your order shortly after placing it, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.